Will Welco provide towing price quotes?

Welco can share your pricing for local tows, mileage rates, after-hours fees, flatbed service, and specialty towing based on the rate card you upload. For complex jobs, it can collect details and have your team call back with a custom quote.

Towing Dispatch Answering Service With 24/7 AI Receptionist

Q: What happens if no one is available for an emergency?

Welco collects complete caller and vehicle information, marks it as urgent when needed, and sends alerts to your team through your preferred channels. Your towing company decides how to follow up, ensuring no opportunity is lost to voicemail.

Q: Does Welco work with my existing phone number?

Welco requires a Twilio phone number. You can purchase a new number during setup and use it as your dedicated business line.

Q: How does Welco know if a caller needs a tow or just information?

Welco asks the questions you set during onboarding—such as location, vehicle issue, and tow type—to understand whether a caller needs immediate help or general information. The system then shares the details with your team for follow-up.

Q: Does Welco handle multiple calls at once?

Yes. Welco can handle unlimited simultaneous calls, so busy periods, storms, and accident spikes won’t result in voicemail or missed callers.

What happens when an emergency tow call comes in and no one picks up? Welco is the AI answering service for towing companies that answers instantly—during jobs, after hours, or when multiple breakdowns call at once. From highway accidents to dead batteries, every caller gets a fast, professional response instead of voicemail.

As an AI receptionist for towing service providers, Welco captures vehicle details, prioritizes emergencies, and helps manage emergency towing requests with detailed intake and fast call transfers to your driver. The result: fewer missed jobs and a phone line that works 24/7.

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Why Towing Dispatch Companies Lose Jobs Without 24/7 Call Answering Service

In towing, timing is everything. If a caller doesn’t get an answer instantly, they move on—and the job moves with them.

After-Hours Emergencies Go Straight to Voicemail

A car breaks down on the interstate at 2 AM. The driver calls you first but voicemail picks up. Within minutes, they call another towing company that answers live and dispatches a truck. By morning, that job and that customer are gone.

Multiple Calls During Busy Periods Mean Lost Jobs

Friday night, storm season, rush hour and three or four breakdown calls hit at once. Your two truck drivers are on jobs, and callers get voicemail or busy signals. Most won’t leave a message. They’ll call the next tow truck dispatcher before your line even frees up.

Multi-call overload

Three breakdown calls hit your phone during evening rush hour. Two connect, one rolls to voicemail—and that missed call becomes revenue for a competing towing service.

Welco – Your 24/7 Towing Answering Service Built for Emergencies

Answer Every Call Instantly – During Jobs, Nights, or Peak Hours

Welco picks up every call on the first ring. Whether your drivers are hooking up a vehicle, driving between jobs, or off-duty, Welco handles unlimited concurrent calls. Every caller gets through and gets the on-time response without facing busy signals. Thus, it turns every call into a potential revenue-generating customer.

Automatically Identify Emergencies and Route to Drivers

Capture Complete Dispatch Details Through Conversation

Get Call Recordings and Transcripts for Quality Control

Answer Every Call Instantly – During Jobs, Nights, or Peak Hours

Automatically Identify Emergencies and Route to Drivers

Capture Complete Dispatch Details Through Conversation

Get Call Recordings and Transcripts for Quality Control

Get Your Towing Answering Service Live in 15 Minutes

Quick Setup

Create your Welco account and add your Twilio phone number. This becomes the dedicated phone line your AI receptionist will answer. Choose from our library of natural, human-sounding AI voices, then enter basic towing details like your service areas, towing types, and pricing. Setup is fast and requires no technical skills.

Upload Your Towing Details

Set up how Welco should handle the calls your towing business receives every day. Add your service types, pricing, emergency needs, driver availability, and the questions you want asked on each call. Welco uses this information to recognize urgent situations, collect accurate job details, and provide fast call transfers to the right person — all managed through a simple, code-free dashboard.

Start Dispatching Jobs

Make a quick test call and activate your line. Before going live, simply select the AI model you want your receptionist to use — options like GPT-4o or real-time voices help you choose the tone that fits your towing business. Once activated, Welco instantly begins answering calls, identifying emergencies, collecting caller and vehicle details, and generating transcripts and summaries for every interaction.

Be the First to Answer When Drivers Need Help

Welco AI helps companies respond instantly, handle calls faster, and manage every interaction efficiently—turning your phone line into a reliable, revenue-driving system.

From Missed Calls to New Jobs – How Welco Solves Towing Call Challenges

Current Challenges of Towing Companies

Emergency calls during jobs go unanswered, and customers quickly call other towing companies.
After-hours breakdowns create multiple calls at once—most hit voicemail or busy tones.
Police rotation calls go to voicemail, costing you the job and risking your spot on the list.
Motor club dispatches have strict answer windows—miss it and the job goes to competitors.
No way to know if a call is a highway emergency or a routine impound inquiry until you answer.
Sticky notes and handwritten details get lost, and drivers show up without complete information.

How Welco Fixes It

Answers every call instantly and routes emergencies directly to your on-call driver via call transfer or SMS.
Handles 5-6 concurrent calls with 24/7 coverage so every breakdown gets answered immediately.
Answers police rotation calls on the first ring and captures all required dispatch details.
Follows motor club protocols and responds within their required windows automatically.
Identifies call urgency instantly—emergencies go directly to drivers, routine inquiries get handled automatically.
Captures complete digital records: location, vehicle details, service type and will be sent instantly to your driver.

Real Stories from Welco Users

We were missing breakdown calls because our drivers were already on jobs hooking up other vehicles. By the time they saw the missed call, the customer had already called another towing company. Welco answers those emergencies and texts our available driver immediately. We’re getting roadside work we used to lose completely.

Alex R

24/7 Towing Solutions

Customers would call about their car not starting but our dispatcher couldn’t figure out if they needed a tow or a jump. They’d send a truck when a battery service van would’ve been faster and cheaper. Welco’s intake forms ask the right questions and we dispatch the right vehicle the first time. Our efficiency went way up.

Elysia T.

Metro Tow Fleet

Police rotation calls were killing us. Miss one call at 3 AM and you’re off the list for the night—sometimes longer. Welco answers every rotation call and dispatches us immediately. We haven’t missed a single police call since we started. That alone pays for the service ten times over.

James K.

Dispatch Now

Stop Losing Emergency Tow Jobs to Unanswered Calls

Even one missed breakdown can cost you hundreds. Welco answers instantly, captures the location and vehicle details, and dispatches your driver before another towing company gets the chance.

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FAQs About AI Answering Service for Towing Companies

How does Welco handle urgent towing calls?

Welco detects when a caller is facing an emergency—like being stuck on a highway or involved in an accident—then collects vehicle and location details, notes the urgency, and alerts your team right away. This helps you respond faster and secure valuable towing jobs without missing critical information.