Your AI Receptionist in 3 Simple Steps
From signup to answering calls, we’ve streamlined everything so you can get operational fast.
Step 1: Sign Up & Get Your Number
Create your account in under 2 minutes. Choose a new phone number from any area code or import your existing Twilio number. Your AI receptionist is instantly connected and ready to answer.
- Purchase a new number in your preferred area code
- Import your existing Twilio phone number
- Number is active and operational immediately
- No contracts or long-term commitments
Step 2: Customize Your AI’s Personality
Choose your AI’s voice and tone to match your brand. Add your business information, operating hours, and services. The AI adapts to sound exactly how you want to represent your business.
- Select from multiple natural-sounding voices
- Set professional, friendly, or casual tone
- Add business context and key information
- Define when to transfer calls to your team
Step 3: Train & Go Live
Add your FAQs, upload documents, or connect your website so your AI knows everything about your business. Make a test call to verify everything works perfectly, then you’re live and ready to handle customer calls.
- Upload PDFs, Word docs, and business files
- Import knowledge directly from your website
- Create custom FAQ pairs for common questions
- Test and refine before going live
What Powers Welco Behind the Scenes
Even though Welco feels simple for you to set up, there’s sophisticated intelligence working underneath every call. This is the engine that makes your AI receptionist feel human, helpful, and reliable—every single time.
Understands Your Business Like a Trained Staff Member
Welco absorbs everything you upload—your services, pricing, policies, FAQs, website content, and documents—and builds a deep internal understanding of your operations.
So when callers ask questions, even unexpected ones, Welco answers with full confidence and accuracy.
- Knows your service offerings and how you deliver them
- Understands policies, pricing, and procedures
- Gives answers based on your exact business rules
- Handles conversation variations without breaking
Speaks Exactly the Way You Want Your Brand Represented
Your receptionist is often the first impression customers get. Welco ensures that impression is always consistent.
This 5-Minute Setup Could Save You Thousands
Missed calls, long hold times, and after-hours voicemails silently drain revenue. Welco answers every call instantly, books appointments, captures leads, and ensures no opportunity slips away again.
FAQs About AI Plumbing Answering Service
What if a customer wants to talk to a technician or speak directly?
Welco can transfer calls instantly to you or your on-call technician whenever needed. You choose how transfers work: callers can request to speak with a tech, or Welco can automatically route urgent situations — like major leaks, sewage backups, or gas-smell concerns — to the right person. Routine questions stay with Welco, while critical issues reach your team immediately.
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Can Welco provide service estimates or just take messages?
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Can Welco provide water heater, drain cleaning, or leak repair estimates automatically?
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What happens if a customer needs urgent help but no technician is available?
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Will Welco actually save my plumbing business money on after-hours calls?
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