AI Restaurant Answering Service With Built‑In AI Receptionist

Q: Can I monitor how the Welco interacts with guests or review past conversations?

Absolutely. Every call is recorded and transcribed inside your dashboard. You can replay, review, and download transcripts to monitor quality, identify upselling opportunities, and refine how your AI handles specific questions or scenarios.

Q: What happens if there's a kitchen outage, event sellout, or unexpected closure?

Welco can be updated instantly through your dashboard or even text-triggered commands. It automatically informs guests, pauses reservations, and suggests alternatives—like takeout instead of dine-in—keeping communication consistent even during disruptions.

Q: Does Welco support franchises or multi-location restaurant groups?

Yes. You can manage multiple restaurant locations from one account. Each branch gets its own dedicated AI receptionist with shared reporting, centralized analytics, and location-specific menus or hours, ensuring consistency at scale.

Restaurants lose reservations and takeout orders when calls go unanswered during dinner rush or when hosts are seating guests. An AI receptionist for restaurants captures every call instantly, takes reservations, answers menu questions, processes takeout orders, and handles delivery inquiries without pulling staff away from diners.

Welco is an AI answering service built specifically for restaurants. It answers every call on the first ring, takes accurate reservations with dietary restrictions and special requests, manages takeout orders, and routes catering inquiries to management. Deploy in minutes, eliminate missed reservations, and capture more orders without hiring additional front-of-house staff.

Book a Free Demo

How Missing AI Restaurant Answering Service Costs Revenue

When hosts seat guests and kitchens run full speed, missed calls and order errors cost revenue and frustrate diners. Every unanswered ring loses potential customers immediately.

Unanswered Calls During Dinner Rush

During peak dinner hours, hosts seat guests while phones ring with reservation requests and takeout orders. Calls go unanswered, potential diners hang up and call competitors. Missed reservations and takeout orders translate directly to empty tables and lost revenue. Every unanswered call is a guest choosing another restaurant immediately.

After-Hours Inquiries From Large Parties

Groups researching private dining, catering events, or large reservations call evenings after closing. Without after-hours coverage, these high-value bookings—parties of 20+, corporate events, wedding rehearsals—go to restaurants that answer immediately and confirm availability on the spot.

Order Errors From Phone Distractions

Servers taking phone orders while managing tables miss dietary restrictions, special requests, and modifications. Wrong orders create kitchen waste, guest complaints, refunds, and negative reviews. Staff pulled between the dining room and phones can’t deliver excellent service to either.

Welco – Your AI Restaurant Answering Service

Answer Menu Questions Instantly From Your Knowledge Base

Welco learns your complete menu, daily specials, ingredients, allergens, preparation methods, and dietary options through uploaded documents and FAQs. It instantly answers caller questions about gluten-free options, vegan dishes, spice levels, portion sizes, and wine pairings without pulling servers away from tables. Your knowledge base updates easily—add new specials, seasonal items, or policy changes anytime from a simple dashboard.

Take Accurate Takeout Orders With Custom Forms

Capture After-Hours Reservations and Catering Inquiries

Send Instant Confirmation and Table-Ready Notifications

Answer Menu Questions Instantly From Your Knowledge Base

Take Accurate Takeout Orders With Custom Forms

Capture After-Hours Reservations and Catering Inquiries

Send Instant Confirmation and Table-Ready Notifications

Get Your AI Restaurant Answering Service Live in 15 Minutes

Quick Setup

We help you create your Welco account and assign a dedicated phone number using Twilio. Choose your AI voice and connect it to your restaurant—no technical setup needed. Start with a free trial to see how Welco captures and manages calls in real time. Your restaurant starts answering every call instantly.

Upload Restaurant Information

Upload menu items—appetizers, entrees, desserts, drinks, daily specials—with prices and preparation details. Set reservation matching keywords like “large party” or “private dining.” Welco learns your menu and policies and routes inquiries from a simple no-code dashboard.

Start Taking Reservations

Once live, Welco answers calls instantly. Monitor transcripts, listen to recordings, and adjust FAQs anytime. Track which menu items callers ask about most, identify peak reservation times, and optimize table bookings—while your team focuses on serving guests.

Listen to Our AI Restaurant Answering Service in Action

Chris Marino

Restaurant

For Restaurants That Can’t Afford to Miss a Call

Welco.ai is built for busy restaurants, quick-service chains, fine dining, cafes, and catering businesses that can’t risk losing guests to missed calls or unanswered reservations. Capture every order, fill every table, and deliver five-star service—without adding extra staff.

How Welco AI Restaurant Answering Service Solves Challenges

Current Challenges for Restaurants

Friday dinner rush forces hosts to abandon the door to answer ringing phones while walk-ins wait and reservation calls hit voicemail. Prime dining slots go unfilled.
Servers juggle phone orders while serving tables, miss dietary restrictions and modifications, sending wrong orders to the kitchen causing refunds and waste.
After-hours calls from guests researching reservations and private dining go to voicemail until morning—they book competitors who answer immediately at night.
Catering inquiries arrive during busy dinner service when staff can’t discuss event details, so large party opportunities go to competitors with dedicated staff.
International tourists and new diners ask about parking, gluten-free options, vegan dishes, and allergens but staff is busy serving tables and can’t always answer mid-shift.
Paying a full-time host still leaves coverage gaps during breaks, sick days, late nights, and busy periods when one person can’t handle call volume. Revenue opportunities slip through scheduling holes.

How Welco Fixes It

Handles unlimited concurrent calls during peak hours through overflow answering, freeing hosts to focus on seating guests and managing waitlists without missing reservations.
Automated intake forms capture complete order details—items, modifications, allergies, cooking preferences—syncing directly to POS systems for 100% accurate tickets without server involvement.
After-hours answering service captures every late-night reservation and catering inquiry instantly, booking consultations and confirming availability while competitors’ phones sit silent overnight.
Custom intake forms collect event details—party size, date, budget, menu preferences—and routes qualified catering leads to your event coordinator with complete information for immediate follow-up.
Knowledge base trained on your complete menu, allergens, dietary options, parking, and policies provides instant accurate answers in 100+ languages without pulling servers from tables.
24/7 AI receptionist handles unlimited simultaneous calls with no breaks, sick days, or overtime costs—providing consistent coverage at a fraction of hiring costs.

Welco AI Restaurant Answering Service Reviews

"During Saturday dinner rush, we were missing half our reservation calls because the host was seating people. Now Welco answers every call, takes reservations with special requests, and our tables stay full. We’re not losing customers to restaurants that pick up faster anymore."

Maria S.

Santos Family Italian Restaurant

"Late-night takeout calls used to go to voicemail after 10 PM when we got busy. People would just order from whoever answered. Now Welco handles those orders automatically—our late-night revenue has completely turned around because we’re actually capturing the business."

David C.

Chen’s Pizza Palace

"We were losing large party bookings because people would call after hours asking about private dining for 20+ guests. By the time we called back the next day, they’d already booked somewhere else. Welco captures those high-value reservations immediately, even at midnight."

Jennifer W.

The Grove Bistro

Turn Every Ring Into a Reservation

Join restaurants, cafés, and catering teams using Welco to answer every call, take every order, and fill every table—day or night—without adding extra staff.