AI Legal Answering Service With Built‑In AI Receptionist

Q: Can I review what Welco said to clients?

Absolutely. Welco records and transcribes every call for compliance and quality assurance. Your dashboard provides secure access to transcripts, audio recordings, and caller details—ideal for internal review, team training, or bar-related documentation requirements.

Q: How does the AI distinguish between spam calls, sales pitches, or genuine client inquiries?

Welco engages each caller professionally to determine whether the inquiry is legitimate. While the AI does not independently block numbers, it recognizes spam-like patterns over time. You can block repeat spam callers directly through your phone system, while Welco ensures all genuine prospects and clients are captured, qualified, and routed appropriately.

Q: What happens if multiple attorneys in the same firm receive separate intake calls simultaneously?

Welco handles unlimited simultaneous calls, allowing your answering service to operate without bottlenecks. Each intake is routed based on your attorneys' calendars, areas of practice, and availability—ensuring the right client reaches the right lawyer immediately.

Q: Is the AI receptionist compliant with my state bar's advertising and solicitation rules?

Yes. Welco adheres to strict compliance guidelines. You control all scripts, disclosures, and approved messaging. The AI receptionist never provides legal advice, never interprets laws, and never engages in solicitation—keeping your answering service aligned with ethical and regulatory standards.

Q: How quickly can a small or solo firm start using Welco?

Most firms are live in under 15 minutes. Once you upload your intake form, fee structure, and greeting preferences, Welco begins handling calls immediately—no IT setup, training, or onboarding staff required.

What happens when your law firm misses a client call – especially after hours or during court? Welco is a law firm answering service that manages every incoming call, schedules consultations, and handles client intake with accuracy and confidentiality. It ensures every inquiry is answered professionally – day or night.

Stay compliant, capture every opportunity, and protect your billable hours with a 24/7 AI receptionist that never misses a client in need. It works in the background so your attorneys can stay focused on cases, not phone interruptions.

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What Firms Lose Without AI Legal Answering Service

Law offices struggle with consistent availability. Between hearings, consultations, and after-hours inquiries, calls slip through—costing firms valuable cases and client trust daily.

Reception Overload During Peak Hours

When multiple clients call simultaneously or staff assist walk-ins, new inquiries end up on hold or voicemail. High-value prospects rarely wait—especially when legal issues feel urgent—and immediately call competitors who answer.

Administrative Bottlenecks and Missed Follow-Ups

Attorneys rely on staff for intake, scheduling, and conflict checks. Heavy workloads lead to missed details or delayed responses, harming first impressions and losing potential clients who expect immediate professional attention. Client trust erodes with administrative delays.

After-Hours Calls with No Coverage

Emergencies like arrests, protective orders, or last-minute filings occur outside office hours. Without immediate response, critical opportunities go straight to another firm that provides 24/7 availability. Urgent legal matters don’t wait until morning.

Welco – Your AI Legal Answering Service

Handles Multiple Calls 24/7—Even During Court Hours

When you’re in trial or mediation, Welco’s 24/7 answering service answers every incoming call simultaneously. It greets each caller professionally, records complete case details, routes inquiries to the appropriate practice area queue, and ensures no caller faces hold music, busy signals, or voicemail—no lost inquiries, no missed opportunities during court hours or after-hours emergencies when your staff is unavailable.

Conducts Intelligent Legal Intake with Conflict Screening

Answers Routine Legal Questions from Your Knowledge Base

Escalates Urgent Matters Instantly and Securely

Handles Multiple Calls 24/7—Even During Court Hours

Conducts Intelligent Legal Intake with Conflict Screening

Answers Routine Legal Questions from Your Knowledge Base

Escalates Urgent Matters Instantly and Securely

Get Your AI Legal Answering Service in 15 Minutes

Quick Setup

We help you create your Welco account and assign a dedicated phone number using Twilio. Choose your AI voice and connect it to your law firm—no technical setup needed. Start with a free trial to see how Welco captures and manages calls in real time. Your firm starts answering every call instantly.

Upload Legal Practice Information

Upload practice areas—criminal defense, family law, personal injury, estate planning, business law—with consultation fees and attorney specialties. Set case matching keywords like “divorce” or “DUI defense.” Welco learns your firm expertise and routes inquiries from a simple no-code dashboard.

Start Capturing Client Inquiries

Once live, Welco answers calls instantly. Monitor transcripts, listen to recordings, and adjust FAQs anytime. Track which practice areas callers request most, identify urgent cases, and optimize consultation bookings—while your attorneys focus on casework.

Listen to Our AI Legal Answering Service in Action

Sara Mitchell

Law Firm

For Law Firms That Can’t Risk Missing a Client Call

Welco is a 24/7 law firm answering service built for solo attorneys, boutique practices, and multi-attorney firms that can’t afford missed calls or delayed intake. Capture every inquiry, screen conflicts instantly, and maintain client confidentiality, while you focus on casework, not call logs.

How Welco AI Legal Answering Service Solves Challenges

Current Challenges for Law Firms

Calls during hearings, meetings, or depositions go to voicemail, losing leads and missing urgent client opportunities.
Receptionists juggle intake, scheduling, and screening, causing delays in client response and missed consultation bookings.
After-hours emergencies (arrests, filings) often go unanswered, sending urgent cases to competitors with 24/7 availability.
Attorneys spend non-billable hours on intake or FAQs, reducing time available for casework and client representation.
Missed consultations and no-shows waste preparation and reduce billable hours, impacting firm revenue and attorney efficiency.
Full-time receptionists increase overhead, but can’t cover nights or busy days, leaving gaps in client communication.

How Welco Fixes It

Answers every call instantly using Workflows, capturing client details even if you’re unavailable during court or meetings.
Dynamic Intake Forms collect caller info, detect conflicts, and transfer calls to verified clients for consultation scheduling.
Real-time Call Routing and Keyword Triggers forward urgent calls instantly with full caller context to on-call attorneys.
Knowledge Training lets Welco answer routine questions from your uploaded materials, freeing attorneys for billable work.
Automated Reminders and Calendar Integrations confirm bookings and reduce no-shows with SMS and email confirmation.
24/7 answering service coverage with intelligent call handling—no sick days, overtime, or lost leads from unavailability.

Welco AI Legal Answering Service Reviews

A DUI client once called from the county lockup at 1:47 AM. I missed it—he hired a public defender by morning. That case alone was worth thousands. Now, Welco detects urgent terms like ‘arrested’ or ‘bail hearing’ and rings my phone instantly. I’ve caught four midnight emergencies this month without missing a beat.”

Marcus W.

Criminal Defense Attorney, Phoenix

Our paralegal used to spend hours answering basic intake questions like ‘Do you handle car accidents?’ or ‘What’s your contingency fee?’ Now, Welco responds instantly using our own fee agreement and intake data. She’s back to billable work—drafting demands, tracking deadlines, and moving cases forward.

Jennifer P.

Managing Partner, Personal Injury Firm, Chicago

A past client called about updating his will—Welco caught that the proposed executor was my current client’s brother. That conflict alert saved me from a potential bar complaint. The system checked hundreds of active and closed files in seconds, protecting my practice and reputation.

Robert C.

Estate Planning Attorney, Vermont

Start Capturing Every Client Call Today

Join hundreds of law firms using Welco to eliminate missed inquiries, respond instantly to new leads, and secure high-value cases, with a reliable after-hours answering service law firms can trust, all without hiring extra staff.