Why Law Firms Miss High-Value Cases Daily
Even with reception staff, law offices struggle to maintain consistent availability. Between hearings, back-to-back consultations, and after-hours inquiries, calls slip through the cracks—costing firms valuable cases and client trust.
Reception Overload During Peak Hours
When multiple clients call at once or staff are assisting walk-ins, new inquiries often end up on hold or in voicemail. High-value prospects rarely wait, especially when legal issues feel urgent.
Administrative Bottlenecks and Missed Follow-Ups
Attorneys rely on staff to handle intake, scheduling, and conflict checks; however, heavy workloads can lead to missed details or delayed responses, which can harm first impressions and result in the loss of potential clients.
After-Hours Calls with No Coverage
Emergencies, such as arrests, protective orders, or last-minute filings, often occur outside office hours. Without an immediate response, those critical opportunities go straight to another firm.
How Our AI Receptionist Manages Client Intake for Your Firm
Handles Multiple Calls 24/7—Even During Court Hours
When you’re in trial or mediation, Welco answers every incoming call simultaneously. Using Call Management and Workflows, it greets each caller, records call details , and routes cases to the correct queue – no hold music, no lost inquiries, no missed opportunities.
Conducts Intelligent Legal Intake with Conflict Screening
Answers Routine Legal Questions from Your Knowledge Base
Escalates Urgent Matters Instantly and Securely
Get Started in 15 Minutes
1
Quick Setup
Secure a dedicated firm line, select a professional legal voice, and set office hours. Add your practice areas, consultation fees, and bar-compliant intake preferences.
2
Train Your Legal Receptionist
Upload retainer templates, intake forms, and case-type FAQs. Connect your client database for automated conflict checks and teach Welco how your firm handles inquiries across every practice area.
3
Launch & Review
Place a test call to verify intake accuracy, conflict detection, and emergency routing. Once validated, activate live reception and monitor transcripts through your compliance-ready dashboard.
For Law Firms That Can’t Risk Missing a Client Call
Welco.ai is built for solo attorneys, boutique practices, and multi-attorney firms that can’t afford missed calls or delayed intake. Capture every inquiry, screen conflicts instantly, and maintain client confidentiality—while you focus on casework, not call logs.
Transform Your Firm’s Call Handling Experience
Current Challenges
Welco AI Solution
Real Stories from Law Firms Using Welco
A DUI client once called from the county lockup at 1:47 AM. I missed it—he hired a public defender by morning. That case alone was worth thousands. Now, Welco detects urgent terms like ‘arrested’ or ‘bail hearing’ and rings my phone instantly. I’ve caught four midnight emergencies this month without missing a beat.”
Marcus W.
Criminal Defense Attorney, Phoenix
Our paralegal used to spend hours answering basic intake questions like ‘Do you handle car accidents?’ or ‘What’s your contingency fee?’ Now, Welco responds instantly using our own fee agreement and intake data. She’s back to billable work—drafting demands, tracking deadlines, and moving cases forward.
Jennifer P.
Managing Partner, Personal Injury Firm, Chicago
A past client called about updating his will—Welco caught that the proposed executor was my current client’s brother. That conflict alert saved me from a potential bar complaint. The system checked hundreds of active and closed files in seconds, protecting my practice and reputation.
Robert C.
Estate Planning Attorney, Vermont
Start Capturing Every Client Call Today
Join hundreds of law firms using Welco.ai to eliminate missed inquiries, respond instantly to new leads, and secure high-value cases—without hiring extra staff.
FAQ: AI Legal Receptionist for Law Firms
Can I customize the AI receptionist to match my firm’s tone and professionalism?
Yes. Welco can be tailored to your firm’s communication style. You can choose from multiple professional AI voices and set tone guidelines such as formal, empathetic, or confident. The AI greets callers using your firm’s name and follows your preferred messaging to maintain a consistent brand experience across every interaction.