How Instant SMS Delivery Works in 3 Steps
Step 1: Create SMS Scenarios
Set up when Welco should send a text message by defining clear scenarios like “Caller asks for address” or “Appointment booked successfully.” The more specific the scenario description, the more accurately your AI can detect the moment and trigger the right message during the call. Once you’ve defined your scenario, save it—and Welco will automatically send the right SMS whenever that situation comes up, never randomly or out of context.
Step 2: Configure the Message
Write the SMS your caller will receive, short, clear, and genuinely helpful. Add dynamic fields like dates or service names, choose when it should be delivered, and include an optional footer if you want a branded sign-off. You can also decide whether the AI should confirm before sending, ensuring the message feels professional and aligned with your business tone.
Step 3: Send Messages in Real Time
Once everything is set, Welco handles the rest. Your AI receptionist listens for the scenario, sends the message instantly, and continues the conversation naturally. Callers receive directions, confirmations, links, or documents in real time—without waiting for follow-ups or writing anything down. Every SMS is delivered at the perfect moment, supporting the caller when they need it most.
Why Text Messages Work Better Than Verbal Details
Customers Receive Information Instantly
Sharing details verbally often leads to confusion or lost information. A receptionist might say, “our address is 123 Main Street,” and the caller searches for a pen, only to miss half the details. Welco sends the exact information as an SMS right away, so callers get Google Maps links, booking URLs, confirmation codes, and appointment details stored safely on their phone instead of relying on memory or voicemail.
Complex Information Is Delivered Accurately
Spelling names, reading phone numbers, giving long URLs, or explaining detailed directions over the phone often results in mistakes. Callers mishear numbers or letters, and your team repeats the same information multiple times. Welco sends the correct details through text, including properly formatted links and names, so callers receive accurate information without clarification calls.
Conversations Continue While Information Sends
Traditional workflows force callers to choose between staying on the call or checking their email. With Welco, the AI receptionist sends the SMS while the conversation is still happening. Callers receive confirmations, directions, or links instantly while continuing to ask questions or schedule services. The interaction stays smooth and uninterrupted, and customers get the information they need precisely when they need it.
What Businesses Say About Welco
"Before Welco, we’d give customers our address over the phone and half of them would still call back asking for directions. Now the AI automatically texts a Google Maps link during every appointment booking. Our ‘where are you located?’ callbacks dropped to zero, and customers show up on time because they have navigation ready. One small feature eliminated hours of wasted phone time monthly."
Rebecca Tang
Operations Manager Harmony Wellness Spa
"Our restaurant menu has 80+ items. Trying to read options over the phone was painful—customers would get overwhelmed and just ask ‘what’s popular?’ instead. Now Welco texts our digital menu immediately when someone asks about food options. Callers browse at their own pace, we get fewer ‘what did you say?’ questions, and phone conversations are 40% shorter because people aren’t asking us to repeat dishes three times."
Carlos Mendoza
Owner Luna Vista Restaurant
"We email appointment confirmations, but customers would still call the day of asking ‘did I have an appointment today?’ Turns out, they never check email. Now Welco sends SMS confirmations immediately after booking, plus a reminder text 24 hours before. Our no-show rate dropped from 18% to 6% just from switching confirmation delivery method. Patients actually read texts—email confirmations just got buried."
Dr. Lisa Park
Practice Manager Park Family Dentistry
Welco Integrates Seamlessly with Your Business Tools
Connect with Cal.com, Calendly, or Google Calendar to automatically send booking confirmations. Link to your CRM for personalized follow-up texts. Integrate with your website to text resources, documentation, or support articles during calls.
Industries That Need Instant SMS Messaging
Customers calling for reservations or takeout need menus, special dietary options, and order confirmation details to reference later. Welco texts digital menus with photos, reservation confirmations with party size and time, and takeout order summaries with pickup instructions. Your hostess stops reading menu items over the phone, customers browse offerings at their own pace, and order accuracy improves when customers see a written confirmation of what they ordered.
Clients booking services need appointment confirmations, pre-appointment instructions (like “arrive 15 minutes early” or “avoid caffeine before massage”), and cancellation policies. Welco sends appointment details, including therapist names and service descriptions with preparation tips, along with rebooking links for easy rescheduling. Your front desk stops repeating pre-service instructions, clients arrive prepared for their treatments, and last-minute cancellations decrease when policies are documented in writing.
Home Service Contractors
Homeowners requesting estimates need service windows documented, pricing transparency, and technician contact information for day-of coordination. Welco texts arrival windows with live technician tracking links, service scope confirmations listing exactly what work will be performed, and payment portal URLs for convenient billing. Your dispatchers stop fielding “when will you arrive?” calls, customers have written records of quoted work, and payment collection speeds up with instant text-to-pay options.
Auto Repair Shops
Vehicle owners dropping off cars need service authorization forms, estimated completion times, and pickup instructions they’ll reference hours later when work is done. Welco sends digital inspection reports with photos, repair approval links for customers to authorize work remotely, and pickup ready notifications with final invoice amounts. Your service advisors stop calling to get repair approvals, customers make informed decisions with visual documentation, and vehicle pickup is streamlined when customers already know the total.
Prospective buyers and sellers need property listing links, showing schedules, and agent contact information saved for ongoing communication. Welco texts MLS listing URLs with high-res photos, showing confirmations with property addresses and lockbox codes, and mortgage calculator links for instant affordability checks. Your agents stop manually texting listing details after every call, clients save favorite properties for later review, and showing attendance improves when customers have addresses and times documented.
Members calling about class schedules, personal training sessions, or membership questions need information they can reference before committing. Welco sends class schedule links with real-time availability, membership pricing tiers with feature comparisons, and trial pass booking URLs for first-time visitors. Your front desk handles fewer “what time is yoga?” calls, prospective members compare membership options at their convenience, and trial bookings increase when signup friction is eliminated.
Your Customers Are Asking “Can You Text Me That?”
Stop repeating information verbally and watching customers forget details before hanging up. Welco’s instant SMS delivery puts critical information in customers hands—during the call, in writing, ready to reference.
Frequently Asked Questions About Overflow Call Answering
Which Welco plans support SMS notifications during calls?
SMS notifications are available on Professional and Business plans. Both plans include full access to scenario-based SMS triggers, letting your AI receptionist send text messages automatically during live conversations.