How Call Recording and Transcription Work
Welco records every conversation from the moment your AI receptionist answers—no setup required, no buttons to press, no gaps in your documentation. Business hours, after hours, weekends—every interaction is preserved with a timestamp, full audio, and transcription without anyone on your team lifting a finger.
Your call history shows every conversation in one place: caller number, date, time, and duration. Click any call to view the full details.
Click any call to see the complete picture. Hit play to listen with full playback controls—pause, skip forward, adjust speed—so you hear tone and context exactly as it happened. Need a specific detail fast? Read the transcript with clear Agent and Caller labels showing who said what, line by line.
Welco’s AI delivers a summary below each transcript: who called, what they needed, what was agreed on, and next steps. Whether you need to confirm a price quote, verify special instructions, or check what was promised, the answer is right there—no digging through voicemails or handwritten notes.
Need to review this week’s customer calls or pull records for a specific time period? Use the date filter to view calls from the last 7 days, 30 days, or any custom range.
Hit the Export button to download call transcripts in bulk. Whether you’re preparing for audits, building training materials, or archiving records for compliance, you can pull all your transcripts with one click—no manual downloads, no missing files, no hassle
Why Businesses Rely on Welco for Call Documentation
End Disputes With Recorded Proof
A customer insists you quoted a different price. A client claims they asked for extras you didn’t agree to. Welco’s call recording and transcription give you the exact conversation—timestamped. Pull up the transcript, confirm what was said, and resolve disputes in minutes with facts that protect your reputation.
Build Training That Actually Works
Training manuals don’t show how your best people handle real objections or close hesitant customers. Welco’s recordings let new hires hear actual calls—the tone shifts, the follow-up questions that turn maybes into yeses. They learn from your top performers, so onboarding gets faster and quality stays consistent.
Capture Every Detail Th
A customer prefers morning appointments. Another needs spousal approval before finalizing. Someone has a tight deadline. These details don’t fit on Post-its. Welco’s transcripts and AI summaries capture every preference, commitment, and special request—so follow-ups feel personal and nothing slips through the cracks.
What Businesses Say About Call Recording and Transcription
“We do high-end kitchen remodels, and scope creep was killing our margins. Clients would claim we agreed to include things we absolutely didn’t—extra cabinetry, upgraded hardware, custom finishes. Since we started using Welco, I open the call details panel the moment there’s confusion, hit play on the recording, and everyone’s on the same page immediately. Our change-order disputes dropped to nearly zero, and clients appreciate that we can confirm details fast instead of arguing about memory.”
Alex Turner
Owner, Premier Kitchen & Bath
“Families call with questions about care plans, medication schedules, and visit frequencies—then weeks later, they dispute what was agreed upon during the initial consultation. We used to spend hours trying to recall exact conversations from memory. Now I pull up the call transcript, find the specific discussion, and say "on September 3rd you mentioned your mother needed assistance with meals twice daily." The conversation ends in two minutes instead of becoming a drawn-out dispute, and families trust us more because we have clear documentation of every care agreement.”
Nina Patel
Care Coordinator, Riverside Senior Living
“I manage a team of landscapers, and our biggest training challenge was teaching our receptionist how to handle scope questions and upsell maintenance packages without sounding salesy. With Welco’s call recordings and AI summaries, I can show new crew leads exactly how our best estimator walks a homeowner through project options, answers budget concerns, and closes the deal respectfully. Instead of me telling them what to say, they hear a real customer asking real questions. Training time dropped by half.”
Carlos Ramirez
Operations Director, Evergreen Outdoor Services
Welco Integrates Seamlessly with Your Business Tools
Connect Welco’s call recording and transcription with your CRM and business apps. Recorded calls and transcripts sync automatically to customer records in your system. Call recordings appear alongside contact details, transcribed conversations log to opportunity notes, and AI call insights populate your database in real-time without manual file transfers.
Industries That Need Call Recording and Transcription
Financial Advisors
Clients dispute investment strategies discussed during planning calls. Compliance audits require proof of every recommendation made over the phone. Welco records every client conversation with automatic transcription and AI summaries so your advisors can verify proper disclosures, maintain audit trails for regulators, and resolve disputes with timestamped proof of what was discussed and agreed.
Dental Offices
Patients claim they weren’t informed about treatment costs or procedure risks. Insurance disputes arise about what services were pre-approved during phone authorizations. Front desk staff juggle multiple tasks, and details get missed. Welco captures every treatment discussion and insurance authorization with transcripts and call details so your practice can verify what was explained and resolve billing disputes with documentation.
Mortgage Brokers
Borrowers dispute loan terms discussed during application calls. Compliance officers question whether required disclosures were explained. Loan officers process multiple applications and can’t recall every detail. Welco records every loan discussion with searchable transcripts so your team can show which rates were quoted, verify closing costs were disclosed, and maintain compliance documentation for audits.
Home Inspection Companies
Homeowners claim inspectors missed issues mentioned on the phone. Real estate agents dispute what findings were communicated. Inspectors complete multiple properties daily and can’t recall every client conversation. Welco documents every findings discussion, safety concern, and recommendation with full recordings and transcripts so your team can reference exact conversations and protect against liability claims.
Catering Companies
Clients claim they ordered different menu items or quantities. Disputes arise about dietary restrictions, serving times, or setup requirements discussed during planning calls. Catering managers juggle multiple events and lose track of details. Welco captures every menu selection, guest count change, and special request with transcripts so your team can confirm what was ordered and resolve disputes with proof.
Pest Control Companies
Customers claim they weren’t told about treatment limitations or re-treatment policies. Disputes arise about service guarantee coverage discussed over the phone. Technicians complete dozens of treatments weekly and can’t recall specific conversations. Welco records every service discussion, treatment explanation, and guarantee term with automatic transcription so your team can verify what was promised and protect your business with clear documentation.
Document every detail. Resolve every question. Build every conversation into an asset.
Welco turns your phone calls into a knowledge base that protects your business, trains your team, and keeps every customer interaction crystal clear. No more wondering what was said. Just instant access to the truth.
Frequently Asked Questions About Call Recording & Transcription
Can I use recordings to train new hires faster?
Yes. New team members can listen to how your best staff handle common questions, objections, and booking requests. Instead of learning from generic training scripts, they hear real customer conversations and understand the tone, pacing, and language that works for your business. This shortens onboarding time and helps new hires sound confident faster.