GoodCall AI Receptionist pricing starts at $66 per agent per month for the Starter plan, followed by $108 for Growth and $208 for Scale. All plans include unlimited minutes, tokens, and a free trial, with customer limits ranging from 100 to 500 per month. Businesses that exceed these limits can continue using the service at an additional $0.50 per customer.
For companies that prefer simple, predictable pricing over per-call or per-minute billing, GoodCall offers a straightforward subscription model that grows with your team. Each tier adds more capacity for customer interactions while keeping essential tools like customizable workflows, forms, and team collaboration in place.
While GoodCall focuses on voice automation within a structured pricing system, some businesses may look for a more flexible, AI-first alternative like Welco.ai — a fully autonomous receptionist platform designed to adapt to different team sizes without the complexity of per-agent pricing.
In the next section, let’s take a closer look at what GoodCall’s AI Receptionist actually is and how it works behind the scenes.
What is GoodCall’s AI Receptionist?
GoodCall is an AI phone assistant that manages incoming calls through conversational AI and natural language understanding. It greets callers, answers questions, captures leads, schedules appointments, and routes calls without human involvement.
The system integrates with calendars, CRMs, and business tools to keep customer data synchronized. To understand how AI receptionists work and what they can do for your business, check out our complete guide on what an AI receptionist is.
Key Features of GoodCall AI Receptionist:
Here are the key features that make GoodCall AI Receptionist stand out:
| Features | Description |
|---|---|
| 24/7 Call Handling | Manages inbound calls with human-like voice and sub-second response times. |
| Appointment Scheduling | Integrates with CRM and calendars to automate booking, rescheduling, and cancellations (5X faster than phone booking). |
| Lead Capture | Collects caller information through customizable forms and shares data via SMS, email, Google Sheets, or CRM. |
| CRM & Business Tool Integration | Connects with Zapier, Salesforce, HubSpot, Google Sheets, Microsoft Teams. |
GoodCall is used by a wide range of businesses—including healthcare clinics, salons, restaurants, retail stores, and local service providers to reduce missed calls, deliver consistent customer communication, and simplify daily administrative work.
How Much Does GoodCall AI Receptionist Cost?
GoodCall AI Receptionist pricing starts at $66 per agent per month for the Starter plan, $108 for Growth, and $208 for Scale. All plans include unlimited minutes and tokens, with no setup fees or long-term contracts. Businesses can start with a free trial to explore the platform before subscribing.
How GoodCall Prices Its AI Receptionist Plans?
GoodCall offers three straightforward subscription tiers, each designed to scale with team size and customer volume.
| Plan | Monthly Price | Customers Included | Overage Rate | Logic Flows | Forms | Team Members |
| Starter | $66 | 100 | $0.50/customer | 1 | 1 | 1 |
| Growth | $108 | 250 | $0.50/customer | 3 | 3 | 9 |
| Scale | $208 | 500 | $0.50/customer | 25 | 25 | 50 |
This pricing structure gives businesses predictable monthly costs while allowing them to expand easily as call volume and customer interactions grow.
GoodCall Pricing Plans Explained
GoodCall’s AI Receptionist offers three clear pricing tiers designed for businesses of different sizes and call volumes. The key differences lie in customer volume limits, team size, and customization capacity. To get started in minutes, check out how Welco’s pricing model compares to DialZara’s minute-based plans.
Let’s break down what each plan offers and who it’s best suited for:
1. Starter Plan — $66/month (100 unique customers)
Best for: Small businesses, startups, or solo operators beginning to automate their call handling.
The Starter plan includes unlimited minutes, one logic flow, and one form — perfect for managing basic inbound calls, capturing leads, and handling up to 100 unique customers per month. After the first 100, additional customers cost $0.50 each. It’s a great entry point for teams testing out AI receptionist automation.
2. Growth Plan — $108/month (250 unique customers)
Best for: Growing service providers or small teams managing steady customer interaction.
The Growth plan expands capacity with up to 250 unique customers monthly, three logic flows, and three forms, plus support for nine team members. This tier offers more flexibility and better customer data visibility with 30 days of call and customer details.
3. Scale Plan — $208/month (500 unique customers)
Best for: Established teams or multi-location businesses handling high customer volumes.
The Scale plan provides unlimited call and customer details, 25 forms, 25 logic flows, and support for up to 50 team members. It’s built for businesses that rely heavily on phone-based communication and need advanced workflow automation. Beyond 500 customers, a $0.50 per-customer charge applies.If you’re managing multiple locations and need to scale AI reception efficiently, our guide on scaling AI reception across multiple locations provides practical strategies.
GoodCall Customer Reviews & User Feedback
GoodCall maintains mixed ratings across major review platforms, with users praising its customization capabilities, 24/7 availability, and unlimited minutes, while others note challenges with setup complexity, learning curve, and customer support responsiveness. The platform performs best for businesses that invest time in configuring its logic flows and skills.
Overall Ratings:
Here’s the overall GoodCall reviews from Trustpilot, Capterra, G2, and Product Hunt:
| Trustpilot | Capterra | G2 | Product Hunt |
| 2.9 / 5 | Not available | 3.5 / 5 | 1 / 5 |
These ratings show that GoodCall still lacks consistent user feedback and reliable reviews across platforms. The limited number of reviews and mixed ratings suggest that while the tool offers solid AI receptionist functionality, it hasn’t yet built strong trust or widespread adoption. Businesses may find the experience highly variable depending on setup, integrations, and support.
Let’s explore what customers appreciate most about the platform and the challenges they’ve reported.
What Users Like About GoodCall
- Easy to Use & Customizable:
Users appreciate GoodCall’s user-friendly interface and the ability to customize customer service features without requiring technical expertise.
- 24/7 On-Time Customer Service:
The platform’s ability to provide round-the-clock service is valued, with customers noting it helps maintain professional communication with their clients.
- Effective Lead Generation:
Businesses find GoodCall useful for capturing leads and generating new business inquiries, particularly through automated lead capture forms and call handling.
- Cost-Effective Compared to Alternatives:
Some users find GoodCall competitively priced when compared to hiring full-time customer service staff or using other receptionist services.
What Users Complain About GoodCall
- Poor Customer Service & Aggressive Upselling:
Some users struggle to get timely help from GoodCall’s support team, with complaints about difficulty reaching representatives and receiving unclear guidance. Additionally, the AI is perceived as overly aggressive with sales-oriented pitches, starting calls with upselling options rather than allowing customers to access the actual service they need
- Service Reliability Issues:
Several users have reported that GoodCall stopped working unexpectedly, making it impossible for customers to reach their business. Additionally, access to voicemail features was removed or restricted, leaving users unable to retrieve important caller messages.
- Limited Free Trial Access:
There’s frustration among users about GoodCall’s free account limitations and subsequent changes to service access, with complaints about unexpected charges and the need to pay $60+ monthly for features that were previously free or accessible through different pricing tiers.
GoodCall offers solid AI receptionist value for tech-forward teams but has mixed reviews for support and reliability. Direct platform setup is easy, but optimal results require time spent configuring workflows.
For those seeking smoother onboarding and dependable service, alternatives like Welco.ai may offer a more stable experience.
GoodCall Pricing vs Competitors
Here’s how GoodCall compares with other leading AI receptionist and communication tools in terms of pricing and features:
| Feature / Platform | GoodCall | Welco.ai | Bland AI | My AI Front Desk |
| Pricing Model | Subscription per unique customer (unlimited minutes) | Transparent subscription (predictable monthly billing) | Pay-as-you-go (per minute) + monthly subscription tiers | Tiered per-minute/monthly subscription |
| Starting Price | $59/month (150 unique customers) | $39/month (Starter) | $0.09/min (call time) + $299/month (Build plan) | $79/month (Starter: 200 minutes, billed annually) or $99/month. For more details read our MyAIFrontDesk pricing guide. |
| Free Trial | Yes, included with signup | 7-day free trial (real calls) | $10 free credits (Start plan: 100 calls/day free) | 7-day free trial (limited minutes) |
| AI Model | 100% AI-first (autonomous) | 100% AI-first (autonomous, powered by GPT-4o) | Fully AI voice (customizable LLMs with fine-tuning) | 100% AI-first (LLM-powered: GPT-4, Claude, Grok) |
| Integrations | 6,000+ (Zapier, CRM, Google Sheets, Teams) | API, webhooks, CRM (HubSpot, Salesforce), Cal.com, Google Calendar, Calendly, Fieldcamp, Twilio | API, webhooks, CRM, ticketing systems, internal databases, telephony providers (Twilio, etc.) | 6,000+ apps via Zapier, CRM, Calendly, booking tools |
| Call Recording & Transcripts | Yes, included | Yes (every call recorded and summarized) | Yes (transcripts, metadata, outcomes tracked via API) | Yes (transcripts, voicemail, caller details in dashboard) |
| 24/7 Handling | Yes (AI-powered) | Yes (AI-powered) | Yes (AI-powered, up to 1 million concurrent calls) | Yes (AI-powered) |
| Spam Screening | Limited | Yes, built-in | Yes (AI filters to classify malicious use) | Limited |
| Bilingual/Multi-Language Support | Yes (40+ voices for personalization) | Yes (40+ languages with auto-detection) | Yes (multilingual support, customizable) | Yes (non-English support available in Pro+ plan) |
| Concurrent Calls | Unlimited concurrent calls | Not specified | 10 (Start) to 50 (Build) to 100 (Scale) to unlimited (Enterprise) | Unlimited parallel calls |
| Knowledge Base | Yes (FAQ, business info upload) | Yes (upload docs, FAQs, website crawl, menus, policies) | Yes (custom training with recordings/transcriptions) | Yes (self-learning; asks once, remembers answers) |
| Workflow Builder | Limited (pre-set voice flows with business hours logic) | Yes (drag-and-drop visual builder for custom logic) | Yes (programmable workflows, webhook integrations, live tools) | Yes (6 custom workflows in Pro; advanced in Custom) |
| Call Routing | Yes (intelligent screening and routing) | Yes (intelligent by intent/department; context-aware 1-2 sec transfers) | Yes (conversational pathways with intelligent automation) | Yes (intelligent routing) |
| Voice Options | 40+ realistic AI voices | Multiple AI voices | Voice cloning available (1 to 15+ clones depending on plan) | 100+ premium AI voices |
| Overage Charges | $0.50 per additional unique customer | None (predictable billing) | $0.015/call (outbound), $0.025/min (transfer), $0.02/SMS | $0.12 per additional minute |
| Setup Time | Rapid deployment | 5 minutes | Requires technical setup (developer-focused) | Five minutes (instant setup) |
| Infrastructure | Cloud-based SaaS | Cloud-based SaaS | Self-hosted, dedicated infrastructure (enterprise) | Cloud-based SaaS |
| Uptime Guarantee | Standard | Standard | 99.99% SLA | Standard |
| Custom AI Models | No | No | Yes (fine-tune with own recordings; IP never shared) | No |
| Ideal For | Businesses with predictable customer bases, unlimited call volume, unlimited concurrent calls | Businesses prioritizing transparent pricing, predictable billing, multilingual support, drag-and-drop workflows | Enterprises requiring self-hosted infrastructure, massive concurrent call capacity, complete data sovereignty, developer-focused custom agents | Small to medium businesses wanting instant setup, flexible per-minute pricing, 100+ voice options, self-learning knowledge base |
If you’re exploring more choices beyond GoodCall, don’t miss our upcoming comprehensive guide to GoodCall alternatives for the latest reviews and expert comparisons.
GoodCall’s pricing by unique customers makes it appealing for businesses with steady call volumes and predictable client lists.
MyAIFrontDesk provides quick setup and flexible per-minute pricing, best for small businesses testing AI reception without major upfront costs.
Bland AI targets enterprises and developers that need full infrastructure control, custom AI models, and high-volume capacity, though its setup and management can be complex for smaller teams.
.Meanwhile, Welco.ai offers a clearer path for scaling with transparent monthly billing, multilingual AI, and a visual workflow builder — ideal for teams that want automation without worrying about limits or add-ons.
A Smarter Alternative to Per-Agent Pricing Models
GoodCall’s per-agent pricing works for small teams with predictable customer volumes, but scaling costs can add up quickly. If you’re managing multiple locations or planning to grow your team, consider how pricing models align with your expansion plans.
Welco.ai takes a different approach with monthly subscriptions and no per-agent fees. Setup takes under 5 minutes, and the platform handles call recording, intake forms, SMS integration, and intelligent call transfers out of the box. Your AI receptionist learns from uploaded documents, website content, and custom FAQ pairs to deliver accurate responses across 40+ languages.
The platform connects directly with HubSpot, Salesforce, Zapier, Google Calendar, and Cal.com—keeping customer data synchronized without manual work.
Whether you choose GoodCall or explore alternatives, prioritize platforms that match your call volume patterns, integration needs, and budget constraints. Test with free trials before committing to ensure the AI handles your specific use cases effectively.
FAQs About GoodCall Pricing
Does GoodCall charge extra for additional agents or users?
Yes. GoodCall charges per agent, so adding team members increases your monthly cost. For example, five agents on the Growth plan would cost $540/month total. This per-agent model offers flexibility for small teams but becomes expensive as you scale. Businesses with larger teams may find flat-rate alternatives more cost-effective.
Can GoodCall integrate with my existing CRM or scheduling tools?
GoodCall connects with Zapier, Google Sheets, and several CRMs, though user feedback suggests integration performance varies based on workflow complexity. Businesses with advanced automation needs may need to set up custom logic flows.
Is GoodCall suitable for industries with compliance needs, like healthcare or finance?
Yes, GoodCall lists HIPAA compliance, SOC2, and GDPR support. It is designed for use in regulated industries such as healthcare, finance, insurance, and legal. However, if your business is subject to strict compliance requirements, you should still review GoodCall’s documentation and ensure its controls and audit trails meet your organization’s risk standards, especially for enterprise-scale deployments.
How accurate is GoodCall’s AI in understanding customer intent?
GoodCall’s AI demonstrates strong performance in structured call scenarios and predefined workflows, achieving an impressive 93% accuracy rate in understanding customer requests. It currently handles over 10 million calls annually, showing its ability to manage large call volumes effectively while reducing missed calls by up to 87% compared to traditional answering systems.
However, the AI may still require manual fine-tuning to handle more nuanced or open-ended conversations, especially during the initial setup. Accuracy typically improves over time as the system learns from repeated interactions.GoodCall also integrates directly with Salesforce, automatically logging call outcomes and updating records. For small businesses, this helps maintain professional communication and reduce call handling costs by up to 60% without needing a dedicated receptionist.
What type of support does GoodCall provide for setup and troubleshooting?
GoodCall offers standard customer support via documentation and live chat, but according to G2 reviews, users often mention slow response times and limited onboarding guidance, especially during the initial setup phase. While some customers appreciate the platform’s ease of use once configured, others report that troubleshooting complex workflows or integrations can take longer than expected.Overall, support quality appears inconsistent, making the setup experience smoother for tech-savvy users but occasionally frustrating for small teams without dedicated IT assistance.
