TLDR
Botphonic pricing starts at $20/month (Starter) or $55/month (Pro), plus $0.08/minute overage after included minutes run out. But here's the confusing part: their FAQs mention $290/month as the starting price. With only 50-120 minutes included per plan, most businesses end up paying $40-165+ monthly after overage charges. If predictable pricing matters to you, alternatives like Welco offer custom plans with included minutes and no per-minute surprises.
Botphonic offers AI receptionist services with plans starting at $20/month. Their pricing uses a subscription-plus-usage model, where you pay a monthly base fee that includes a set number of minutes, then $0.08 per minute for additional usage.
Understanding how this pricing structure works is important when budgeting for an AI receptionist solution. The total monthly cost varies based on your call volume—a business with 50 calls per month will pay differently than one handling 200 calls.
This guide breaks down Botphonic's pricing across all tiers, calculates costs at different call volumes, and explains what's included in each plan. Whether you run a law firm, veterinary clinic, dental office, or service-based business researching AI answering service costs, you'll get clear information to evaluate if Botphonic's pricing model fits your needs.
Before diving into specific plans, let's understand how Botphonic structures their pricing. Unlike flat-rate services, Botphonic uses a subscription-plus-usage model.
You pay a monthly subscription fee for access to the platform. That subscription includes a limited number of minutes. Once you exceed those minutes, you pay per-minute overage charges.
This model works well for very low-volume users. But it creates unpredictable bills for most small businesses—especially those handling after-hours calls or seasonal spikes in call volume.
Botphonic offers three pricing tiers:
| Plan | Monthly Fee | Included Minutes | Overage Rate |
|---|---|---|---|
| Starter | $20 | 50 minutes | $0.08/min |
| Pro | $55 | 120 minutes | $0.08/min |
| Enterprise | Custom | Custom | Custom |
The Starter and Pro plans target different use cases. Starter handles up to 5 concurrent calls. Pro handles 25. Enterprise scales to 200+ concurrent calls for BPOs and call centers.
Here's where costs add up.
Fifty minutes sounds like a lot until you do the math. If your average call lasts 3 minutes, you get about 17 calls before hitting overage. For most businesses, that's maybe two or three days of calls.
The Pro plan's 120 minutes gives you roughly 40 three-minute calls. That's better, but still not enough for many small businesses—especially those looking to eliminate missed calls with AI receptionist technology.
Once you exceed your included minutes, every additional minute costs $0.08. That's $4.80 for an hour of calls. Over a month, overage charges can double or triple your base subscription cost.
This is the confusing part.
Botphonic's main pricing page shows $20/month for the Starter plan. Clear and straightforward.
But their FAQ section mentions $290/month as the starting price. That's a 14x difference.
We haven't been able to verify which number is accurate. The discrepancy could mean:
Our recommendation: Contact Botphonic directly before signing up. Get pricing in writing. Don't assume the $20 price is what you'll actually pay.
Let's examine each plan in detail so you know exactly what you're getting.
The Starter plan is Botphonic's entry-level offering. Here's what's included:
| Feature | What You Get |
|---|---|
| Monthly fee | $20 |
| Included minutes | 50 |
| Concurrent calls | 5 |
| Per-minute overage | $0.08 |
| Custom workflows | 5 |
| Team access | Included |
| Email support | Included |
| Compliance (HIPAA/SOC2) | Not included |
Reality check: 120 minutes means about 40 three-minute calls before overage kicks in. That's roughly 2 calls per business day. Better than Starter, but still limited for most service businesses.
The jump from $20 to $55 gets you 70 extra minutes. That's $0.50 per additional minute baked into the subscription upgrade. Not great value compared to the $0.08 overage rate, but you also get custom workflows and team access.
Enterprise is built for BPOs, call centers, and large organizations:
| Feature | What You Get |
|---|---|
| Monthly fee | Custom quote |
| Included minutes | Custom |
| Concurrent calls | 200+ |
| SIP trunk support | Included |
| SOC2/HIPAA/GDPR | Included |
| SLA guarantee | Included |
| Dedicated support | Included |
Key point: Compliance features like HIPAA and SOC2 are only available on Enterprise. If you're a medical receptionist for clinics or in healthcare, legal, or financial services and need compliance, you can't use the $20 or $55 plans.
Enterprise pricing requires a custom quote. Based on Botphonic's positioning toward BPOs handling millions of calls, expect significantly higher pricing than the consumer tiers.
The advertised price is rarely the full picture. Here's what else affects your total cost.
This is the biggest hidden cost.
| Plan | Included Minutes | 3-Min Calls Covered |
|---|---|---|
| Starter | 50 min | ~17 calls |
| Pro | 120 min | ~40 calls |
For context: A busy salon might receive 20-30 calls per day. A plumbing company with multiple technicians could get 50+ calls daily during the busy season. Even a small law firm gets 10-15 calls per day.
At those volumes, included minutes vanish quickly. The "affordable" base price becomes a small fraction of your actual bill.
Let's say you're on the Starter plan and receive 100 calls per month averaging 3 minutes each. That's 300 total minutes.
That's double the advertised $20 price.
Now consider 200 calls per month:
And 500 calls per month:
Per-minute billing adds up fast.
Healthcare providers need HIPAA compliance. Law firms need data security. Financial advisors need SOC2.
Botphonic only offers these compliance features on Enterprise. That means if you're in a regulated industry, the $20 and $55 plans aren't options for you. You're forced into custom Enterprise pricing.
This is a significant consideration. Many AI receptionist services include basic compliance at lower price points.
We mentioned this earlier, but it bears repeating.
When a company shows $20 on their pricing page but $290 in their FAQs, that's a red flag. It suggests either outdated documentation, unclear product tiers, or pricing that changes based on factors not disclosed publicly.
Before committing to Botphonic, get a written quote that confirms exactly what you'll pay.
How does Botphonic's pricing compare to other AI receptionist options?
| Provider | Base Price | Pricing Model | Best For |
|---|---|---|---|
| Welco | $39-149/mo | Included minutes (60-300 min) | SMBs wanting predictability |
| Nextiva XBert | $99/mo | Per-conversation ($0.99) | Existing VoIP users |
| Smith.ai | $97.50/mo | Per-call | Legal/medical (human backup) |
| Dialpad | $15/user/mo | Per-seat | Remote teams |
Botphonic's per-minute model works if:
For these use cases, paying $0.08/minute means you only pay for what you use.
Most small businesses benefit from included-minute plans because:
If you receive more than 50-100 calls per month consistently, a plan with included minutes typically saves money and eliminates billing surprises.
Botphonic currently holds a 4.0/5 rating on G2 from a single verified review, which praises its natural, human-like call handling but notes setup can be challenging for non-technical teams. For a deeper breakdown of user feedback and third-party ratings, check the full Botphonic reviews page.
Let's be direct about who should and shouldn't consider Botphonic.
BPOs and call centers: The Enterprise plan with 200+ concurrent calls and SIP trunk support is built for high-volume operations.
Enterprise operations: Large organizations with IT resources to manage implementation and custom integrations.
Very low-volume users: If you genuinely receive fewer than 20 calls per month, the $20 Starter plan could be cost-effective.
Teams testing AI receptionist technology: The 14-day free trial lets you evaluate before committing.
Small businesses: The SMB-focused features and pricing aren't there. Limited minutes and per-minute billing create unpredictable costs.
Businesses wanting predictable pricing: If budget certainty matters, per-minute billing is problematic.
Healthcare, legal, or financial services: Compliance features require Enterprise pricing. No HIPAA on Starter or Pro.
Businesses needing extensive integrations: 180+ integrations sounds like a lot until you compare to platforms offering thousands.
If you fall into the "not ideal" categories above, the AI receptionist market has options better suited to SMB needs.
Welco, for example, takes a different approach—custom pricing with included minutes and no per-minute overage charges. Setup takes 15 minutes without technical expertise, and 8,000+ AI receptionist integration capabilities via Zapier connect to most business tools.
For businesses handling overflow calls, managing 24/7 answering service needs, or operating across multiple locations, predictable pricing becomes even more critical.
The key difference is predictability. With Botphonic, a busy month means a bigger bill. With included-minute models, you know your cost upfront regardless of call volume fluctuations.
Neither platform is universally "better." Botphonic serves enterprises and BPOs well. But for small businesses wanting simple setup and predictable costs, alternatives built specifically for that market tend to fit better.
Ready for Predictable Pricing?
See how Welco handles calls with included minutes—no per-minute surprises, no overage charges.
Botphonic charges $0.08 per minute for overage after you exceed your included minutes. The Starter plan includes 50 minutes. The Pro plan includes 120 minutes. Every minute beyond that costs $0.08.
